At Pure Essence, we are committed to providing a seamless and efficient shopping experience. We ensure that your orders are processed and delivered quickly so you can enjoy our 100% organic haircare products as soon as possible.
1. Shipping Options
We offer a range of fast and secure delivery options to best suit your needs. All orders within the UK qualify for free standard shipping. For faster delivery options, please check the available choices at checkout.
2. Delivery Time
Delivery times vary depending on your location and the shipping option selected. Estimated delivery dates will be provided at checkout and in your order confirmation email.
3. Order Tracking
Once your order is dispatched, you will receive a tracking number and carrier details via email or WhatsApp. You can use this information to track the status of your shipment in real time.
4. Delivery Address
Please ensure that your delivery address and contact information are correct at checkout. We are unable to take responsibility for delays or issues caused by incorrect address details.
5. Delivery Charges
We are pleased to offer free standard delivery within the UK. Expedited shipping options may be available at an additional cost, which will be calculated at checkout.
6. Returns & Exchanges
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process. Please refer to our Returns & Exchanges page for more details.
7. Questions & Contact
For any inquiries regarding shipping and delivery, our customer service team is always happy to assist you. Feel free to reach out via email or WhatsApp for quick support.
At Pure Essence, we are dedicated to making your shopping experience smooth, enjoyable, and worry-free. Thank you for choosing us for your organic haircare journey!